Help - FAQ

My account

Do I need to activate my account?

When an account is not active, we will still search for available properties. You can get an impression if your search command matches the available residences on the market. You can also use the feature "Respond yourself" with a free account.

After we have found suitable properties, we will not introduce you to the landlord, and he cannot invite you for a viewing. You also cannot use the services "Profile mediation" and "Home application" when using a free account.

How safe is it to pay using credit card?

Payments for activating your account occur using Docdatapayments. A renowned financial service provider operating in the Netherlands and abroad, managing the financial aspects for many large internet service providers.

For more information, we refer you to their website http://www.docdatapayments.com

I have activated my account, but are not receiving any responses per email.

After activating your account, only invitations are send to your email address. The responses are no longer forwarded automatically. You can re-activate this feature however.

Log in to your account, go to 'Settings', click on 'Notifications' and check the line:
"Yes, I want to receive notifications of responses to available properties."

You will now also receive the responses to available properties on your email address.

I want to change my information.

You can login to your own account using our website.

You will go to your profile page where you can edit your information and can change your email address or login password using 'Settings'.

Is it necessary to place a picture on my profile?

A landlord can select you after we have introduced you. He bases this on your profile information, the presentation text, resulting from the living analysis and your picture.

The result will be positively influenced if you have a search command suiting the availability on the market and when your profile information and living analysis are completed carefully and completely. Landlords often use a picture as the first criteria for sending invitations.

Placing a representative picture is regarded as very important.

Our services

Can I rent temporarily?

Most of the available properties are for an undetermined time.

The available properties to which we respond need to have a minimum availability of 6 months.

If you do not agree on a minimum rental period with the landlord, you are free to cancel the property, outside of the notification period, whenever you wish.

How fast can I expect a result?

The result is dependent on a variety of circumstances. We will try our best to get a suitable offer from the market fitting your search command, and we will immediately introduce you to the landlord in a professional manner. We are also dependent on your search commands and the availability on the market and cannot influence this. We cannot guarantee a result because of this.

You can also influence the result ourself. Ensure that you search commands fits the availability on the market. If you search command is a 3 room apartment in Amsterdam, with a maximum rental price of 300 Euro, you cannot expect a result. Check our "Rental Statistics" page or a good search command.
You will then get an idea of the minimum rental price for a certain property in a specific city.
A landlord can select you after we have introduced you. He bases this on your profile information, the presentation text, resulting from the property analysis and your picture.

The result will be positively influenced if you have a search command suiting the availability on the market and when your profile information and property analysis are completed carefully and completely. Landlords often use a picture as the first criteria for sending invitations.
Do not forget to include a representative picture on your profile.

I am looking for a property in a city which I cannot select in my search command.

Sadly, we cannot be of service (yet).

We are only active in the cities you can select on our website.

I have a selected a 2 room apartment in my search command. Will you respond to 3 room apartments then?

The property selection provided in your search command is the minimum property selection.
If we find a larger property within your maximum rental price, we will respond to it.

The property types are ordered in the following manner:
Room, floor, studio, 2 room apartment, 3 room apartment, 4 room apartment, single family home.

If you have a search command in which you have selected a floor with a maximum rental price of 700 Euro, and we find a 2 room apartment for 650 Euro, we will also respond on that 2 room apartment.

I want to search in multiple cities at the same time.

That is possible. You can create 5 search commands at a time. This means that you can search in 5 cities at a time. When you activate your account, the costs for 1 search command are €.16,75 per month. If you create multiple search commands, the costs will be €.19,75 per month.

What are the costs of having RegionApartments.com search for me?

Registration is free. You cannot use all functionalities however.

The costs of an account are dependent on the amount of search commands you create. The costs of an active account with which you can use all functionalities of a Rental profile are €.16,75 per month for one search command. If you create multiple search commands (max. 5), then the costs are €.19,75 per month.

What information of mine is visible to the landlord?

When we introduce you to a landlord, he will be able to see your profile, in which the first name, last name and the picture are visible.

The landlord can also view all information from the questions you have answered in the living analysis. The landlord will not be able to see name and address data or any contact information.

When a landlord selects you, the landlord is notified and and you will receive his contact information.
You can then decide if you want to answer the invitation.

What is the telephone number of RegionApartments.com?

For the efficiency of our operations, we prefer to communicate using email.

We will always try to answer your email within 4 hours, during office hours.

You can reach us using the contact form on our website.

Where can I find a list of your available properties?

We have no properties 'in supply'.

We do not work in the same manner as most of the other internet property mediators.
The strength of our service is the fact that all landlords can directly search in our database with propery seekers.

They no longer need to offer their properties on the public market, but can find a candidate renter on our RegionApartments.com.

We also search all public available properties every day for properties that match your search commands and immediately introduce you to the landlord.

The shortest line between renter and landlord, with the most chance on the best result.

The overview of the found properties and the invitations of the landlords can be found in the block 'My Results' on your own profile page.

You have responded for me. How long will it take before I can receive an invitation from the landlord?

You can often expect to receive an invitation within one week. A landlord can select you after we have introduced you. He bases this on your profile information, the presentation text, resulting from the living analysis and your picture.

The result will be positively influenced if you have a search command suiting the availability on the market and when your profile information and living analysis are completed carefully and completely. Landlords often use a picture as the first criteria for sending invitations.

Do not forget to include a representative picture on your profile.

Registration and logging in

Can I register for free?

Yes, the registration is free, but you cannot use all the functionalities.

You can make a profile and a search command, and we will search the available properties. We will also inform you when we have found an available property fitting your search command. In this way, you can get an idea if your search command fits the availability of the housing market. You can also use the feature "Respond yourself" with a free account.

After we have found suitable properties, we will not introduce you to the landlord, and he cannot invite you for a viewing. You also cannot use the services "Profile mediation" and "Residence application" when using a free account.

I do not receive any responses of the available properties on my email address.

After activating your account, only invitations are send to your email address.

The responses are no longer forwarded automatically.

You can re-activate this feature however.

Log in to your account, go to 'Settings', click on 'Notifications' and select "subscribed" and click "Save".

You will now also receive the responses to available properties on your email address.

I have lost my login info.

You can request your credentials yourself.

Click on 'I forgot my password' in the login window.

Enter the email address you have used to register on RegionApartments.com and click on 'Mail password'.
The login credentials are then send to you by email.

I want to change my email address.

You can always change your email address.

Login to your account, got to 'Settings', select 'Change Email address', enter your new email address, and again for verification, and click on the 'Save' button.

Your email address has now been saved.

Please note: This will also change your user name and you will need to verify your email address again.

I want to change my password.

You can change your password at any time.

Login to your account, got to 'Settings', select 'Change Password', enter your new password, and again for verification, and click on the 'Save' button.

You password has now been saved.

The available properties

How long will it take before I get a property?

We will try our best to get a suitable offer from the market fitting your search command, and we will immediately introduce you to the landlord in a professional manner. We are also dependent on the properties available on the market, and cannot influence this.

You can also influence the result ourself. Ensure that you search commands fits the availability on the market. If you search command is a 3 room apartment in Amsterdam, with a maximum rental price of 300 Euro, you cannot expect a result. Check our Rental Statistics for a good search command. You will then get an idea of the minimum rental price for a certain property in a specific city.

A landlord can select you after we have introduced you. He bases this on your profile information, the presentation text, resulting from the property analysis and your picture.The result will be positively influenced if you have a search command suiting the availability on the market and when your profile information and living analysis are completed carefully and completely. Landlords often use a picture as the first criteria for sending invitations. Do not forget to include a representative picture on your profile.

I would like to get more responses on my search command.

The result is dependent on a variety of circumstances. We will try our best to get a suitable offer from the market fitting your search command, and we will immediately introduce you to the landlord in a professional manner. We are also dependent on the properties available on the market, and cannot influence this. You can also influence the result ourself.

Ensure that you search commands fits the availability on the market. If you search command is a 3 room apartment in Amsterdam, with a maximum rental price of 300 Euro, you cannot expect a result.
Check our Rental Statistics for a good search command. You will then get an idea of the minimum rental price for a certain property in a specific city.

When you increase your maximum rental price and / or decrease the size of the minimum property type by selecting a 2 room apartment instead of a 3 room apartment, it might give us more possibilities to respond for you more often.

Is there an overview of past results?

Yes, when you select the menu option 'Properties' on our website, you can then select properties we have found for our members in the past. This gives an impression of our past results.

Results from the past are no guarantee for the future, however.

Why am I not invited by a landlord?

To receive invitations, you will need an active account.When you have not yet activated your account, we will search for you, but will not introduce you to the landlord yet. A landlord cannot invite you then.
If you do have an active account, but are not receiving any invitation, it might be possible that you profile status is not optimal (green).

In that case, you need to take care of the 'Profile status checklist' and/or complete your Residence Analysis.
Your search command might also not match the properties available on the market. We cannot send out regular responses for you, and you will therefore not receive any invitations. You can analyse your search command using the "Rental Statistics" on our website.

Why are you able to find available properties for me?

We advertise to inform landlords that they can get free access to the largest RegionApartments.com database of The Netherlands. Landlords no longer need to advertise their property, but can simply search for a candidate renter fitting their demands.

This is very interesting for landlords, as they will no longer be continuously called and mailed by interested parties outside of their demography, or will still receive responses long after the property has been rented out. This is one of the reasons why we receive lots of opportunities not available on the public market, and thus not available to other mediators.

We also search the other available properties on the market every day. These 2 factors explain why we receive more market supply than the average property mediator.

Unsubscribe

How can I unsubscribe?

You can login to your account on our website. You will go to your profile page and can choose the option 'Unsubscribe' in the block 'Settings'. There is no notification period.

If you unsubscribe, it is directly processed and the funds will not be taken from your account next period.

I do not want to activate my account, what do I do?

After logging in to your account, you can unsubscribe using the block 'Settings'.

Others

I cannot find an answer to my question.

If you cannot find the answer on my help page, you can ask your question using our contact form on the website.